Privacy Policy

This Privacy Policy describes how Seller Assistant ("we," "us," or "our") collects, uses, and discloses your personal information when you use our software-as-a-service (SaaS) platform (the "Service") designed to help Etsy store owners audit and improve their shops.

1. Information We Collect

To provide our Service, we need to collect and process certain information. The types of information we collect include:

Information You Provide Directly:

• Account Information: When you create an account, we collect your name, email address, and password.
• Payment Information: If you subscribe to a paid plan, we may collect your payment information, such as your credit card number, through a secure third-party payment processor. We do not store your full payment card details.

Information We Collect from Etsy:

To audit your shop, you must grant us access to your Etsy store through the Etsy API. The information we collect with your permission includes:

• Listing Data: Information about your shop's listings, including titles, descriptions, tags, images, prices, and inventory levels.
• Sales Data: Information about your sales, including order dates, items sold, and sales amounts.
• Shop Information: General information about your shop, such as your shop name and creation date.

Usage Information:

We automatically collect information about how you interact with our Service, such as the features you use, the time and date of your visits, and your IP address. This helps us understand how our Service is used and how to improve it.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the Service: We use your Etsy data to perform the requested audits, analyze your listings and sales, and generate insights and recommendations to help you improve your shop.
• To Improve and Personalize the Service: We use usage data to understand how our users interact with our platform and to develop new features and enhance existing ones.
• To Communicate with You: We use your email address to send you service-related notifications, updates, and marketing communications (you can opt out of marketing emails at any time).
• To Process Payments: We use your payment information to process your subscription fees through our third-party payment processor.
• For Security and Fraud Prevention: We use your information to protect the security and integrity of our Service and to prevent fraudulent activity.
• To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell your personal information. We may share your information with the following parties and for the following purposes:

• With Your Consent: We may share your information with third parties when you give us explicit consent to do so.
• Third-Party Service Providers: We work with third-party service providers to help us operate our business. These providers may have access to your information but are only authorized to use it as necessary to perform their services for us (e.g., payment processing, hosting, analytics).
• Legal Compliance and Protection: We may disclose your information if required to do so by law, court order, or government request, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or the safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Rights and Choices

• Access and Correction: You have the right to access and update your account information. You can do this by logging into your account settings.
• Revoking Etsy Access: You can revoke our access to your Etsy store at any time through your Etsy account settings.
• Marketing Communications: You can opt out of receiving marketing emails from us by following the unsubscribe instructions in those emails.
• Deletion: If you wish to delete your account and all associated data, please contact us at charles@sellerassistant.io. Please note that we may retain some information as required by law or for legitimate business purposes.

6. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information from our records.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at: